Salesforce Admin 201 Certification Training



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Cloud Computing & DevOps

Course Curriculum

Learning Objective: In this module, you will learn about cloud computing concepts like SaaS, PaaS, IaaS, and other service models like public, private, community, and hybrid models.

Topics Covered:

  • Service and Deployment models in the Cloud

  • Market situation

  • Cloud Ownership

  • Introduction to SF1 and Platform

  • Declarative & Programmatic Options in

  • Meta-data Driven Architecture

  • Multi-tenant

  • Business and IT benefits.

  • Use of SF1

Learning Objective: In this module, you will learn about the different licenses used in SFDC. 

Topics Covered:

  • Sign-up for a Free Environment / Org

  • Adding company logo

  • Benefits of the System overview

  • Salesforce Key Building Blocks

  • Editions and Different Environments Available

  • MVC Pattern

  • Student App

  • Student App Master Basic Data Model

  • Student Master and Marks/Grades

  • Student Master of Basic Security Model

  • Student Master Reports

  • Student Master Application Scope

Learning Objective: In this module, you will understand more about standard and custom objects, data types, and other vital aspects.

Topics Covered:

  • Create Custom Objects and comprehend several properties in the Object definition section

  • Customize standard objects

  • Field and Data Types

  • Custom Field Prosperities

  • Field Dependencies

  • Types of Relationship Fields

  • Search Layouts

Learning Objective: In this module, you will learn about the Org level, object level, and record level. 

Topics Covered:

  • Security Model Mind Map

  • System-Level or Org Level Security

  • User Administration and Troubleshooting

  • Permission Sets

  • Profile and Permissions Sets

  • Password Policy

  • IP Address security

  • Login hours

  • Session settings

  • Activations

  • Page layout assignment

  • Tab setting

  • Field level security

Learning Objective: In this module, you will learn about wide defaults, roles, and role hierarchy. 

Topics Covered:

  • Security Model Mind Map

  • Record Level and Object Level

  • Organization-wide defaults

  • Organization-wide defaults – Student App

  • Role and Role Hierarchy

  • Criteria Based Sharing

  • Different ways to gain Record Level Access

  • Public Group

  • Queue

  • Public group Vs. Queue

Learning Objective: In this module, you will learn about data quality, integrity, and validation rules. 

Topics Covered:

  • Business Logic Mind Map

  • Different Options to Implement Business Logic

  • Functions

  • Formula

  • Validation Rules

  • Rollup Summary Fields

  • Record Types and Page Layouts

Learning Objective: In this module, you will learn the capabilities and employ cases for the approval process. 

Topics Covered:

  • Business Process Automation

  • Business Requirements – Workflow Rules

Learning Objective: In this module, you will learn about the sales cloud and its essential aspects.

Topics Covered:

  • Sales Cloud

  • Sales Process

  • Sales Productivity Features

  • Lead Management

  • Lead auto-response

  • Lead assignment

  • Web to lead

  • Accounts and Contacts Management

  • Opportunities

  • Campaign Management

  • Price Book, Products, Price Book Entries

Learning Objective: In this module, you will learn about case management and its automation. 

Topics Covered:

  • Service Cloud

  • Case Management

  • Typical Service and Support Process

  • Automation - Web2Case and Auto-Response

  • Automation - Email2Case

  • Automation - Assignment Rules

  • Automation - Escalation Rules

  • Email Templates in Case Management

  • Channels

  • Case Resolution – Solutions

  • Case Resolution Using Knowledge

  • Communities Basics

  • Communities Setup and Administration

  • Communities – Ideas and Answers

Learning Objective: In this module, you will learn about the concept of identifying tools and how to manage data.

Topics Covered:

  • Data Handling and Processing Overview

  • Exporting data and Regular Backup

  • External ID and Unique Fields

  • Import

  • Install Apex Data Loader

  • Utilize the Import Wizard and Data Loader along with feature comparison like Delete, Update, Upsert activities, and Hard Delete records

  • Transfer record ownership

Learning Objective: In this module, you will learn about the impact of sharing models on reports. 

Topics Covered:

  • Execute a report with and without modifications

  • Create a matrix report, tabular report, and summary

  • Report and Security

  • Report Builder and Standard Reports Available

  • Add a chart and a few other highlighting features.

  • Build a custom report type and store in a folder

  • User filters in reports

  • Create a dashboard

  • Bucket field

  • Tabular Report significance

  • Summary report significance

  • Matrix report significance

  • Joined report significance

  • Dynamic dashboard

Learning Objective: In this module, you will learn about Salesforce for outlook. 

Topics Covered:

  • Customizable parts of the SF1 app

  • Security and customizable settings

  • Navigation menu

  • Compact layouts and Mobile cards

  • Necessary admin activities on Salesforce A

  • Outlook and SF synch up.

Learning Objective: In this module, you will learn about AppExchange applications. 

Topics Covered:

  • Activity management like Events, Open activities, and tasks 

  • Creating and tracking tasks and events

  • Folders and Document templates

  • AppExchange

Learning Objective: In this module, you will learn the publisher layouts and global action.

Topics Covered:

  • Chatter groups feed, people.

  • Files, Follow records, people.

  • Groups Topics and Files

  • Global action types-Create

  • Log a call, Custom VF page.

  • Custom canvas, Publisher layout

  • Global and Object-specific actions

Course Description

This Salesforce admin 201 certification training will help you introduce the right concepts about Salesforce related to Administration and help you with declarative development options. This course allows you to understand and comprehend the importance of Salesforce. With this Salesforce admin certification training, you will join the elite group of professionals around the world. 

What are the objectives of Salesforce admin 201 certifications:

Post the completion of Salesforce admin 201 certification training. You will be able to:

  • Separate the building blocks of Salesforce 

  • Comprehend the Data model 

  • Comprehend the Security model 

  • Characterize the different business process automation options 

  • Ace concepts related to Sales Cloud and Service Cloud 

  • Clarify Reports and Dashboard 

  • Understand Salesforce1, SalesforceA, Chatter, and Social highlights

Salesforce admin 201 certifications will help you master concepts related to administration and declarative development options. This course will help you prepare for the Salesforce Certification exam. 

Salesforce, admin certification training, is highly suitable for professionals eager to learn about CRM and cloud computing. This certification is perfect for, but not limited to the following profiles:

  • Siebel and other CRM items experts 

  • Experienced experts who are hoping to have an energizing profession in the leading Cloud Computing stage

  • Practical advisors who are hoping to change to Salesforce 

  • Freshers who are desiring to get a good start to their vocations in Cloud registering 

  • Lateral designers who have worked in Java, C#, and mainframe are searching for a lift to their profession from the heritage stage.

CertOcean’s Salesforce admin 201 certification training does not require any prerequisites. But anybody who possesses the working knowledge as an administrator or developer or a functional consultant can take up the course. 

You need a system with good internet connectivity. In any doubt, the 24*7 support line assists with all your queries and questions.

For all the projects, you can use the lab environment created for the Salesforce admin certification training.

This course will teach how to take care of event registrations, confirmations, cancellations, speaker associations, and other event-related activities.


Frequently Asked Questions (FAQs):

Candidates will never miss lectures in CertOcean's Salesforce admin 201 certification as they have the option to either view the recorded session or to attend the next live batch.

Our team is with each student 24/7. They need not worry about anything. Just ask your queries about the Salesforce admin certification training, and we will make sure that it gets solved as soon as possible.

We hope that till now, you have seen any of our study clips. And we think that's all because you need not look further as we are good at keeping promises. We promise to enhance your growth in the automation field using Salesforce admin 201 certification training.

Only instructors who are experts in the domain and possess more than 10 years of experience are selected to teach after a stringent and tedious process. After shortlisting, all the instructors undergo a three months long training program.

Most of the CertOcean's learners have reported a hike in their salary and position after completing the Salesforce admin certification training. This training is well-recognized in the IT industry and indulges in both practical and theoretical learning. 

We provide support to all the learners, even if they have completed their course training way before. Once you have registered with us, we will take care of all your educational needs and demands, resolving all your functional and technical queries.

CertOcean's Salesforce admin certification training course will assist you throughout the course and help you master the concepts and practical implementation of technology for the course duration. 


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