ITIL Foundation certification training
The ITIL certification from CertOcean provides you a complete
overview of the ITIL framework, its aspects, and all its related
activities. The ITIL Foundation certification training will provide you
all the knowledge you need for an effective ITIL service operation and
design and how to improve them in an organization. The ITIL Foundation
training course will help you attain the leverage you need in your
professional career and make something out of it. This course will set
up apart from the crowd and strengthen your candidature for top
companies.
Course Curriculum
Learning Objective: In this module, you will learn how to define the concept of a service, understand its implications, and explain the concepts of service management as a practice. You will also be taught about reinforcement experience along with hands-on experience.
Topics covered:
Why ITIL® is the Best Practice
Its Processes
Its Functions
definition of IT Service Management
Everything you need to know about service and how it brings value to customers
different type of customers and service providers
different stakeholders
Topics covered:
Governance
Risks, Budget
strategic Assets
Utility & Warranty
Characteristics of value,
The purpose, objectives, scope of the service, financial, and business relationship management
Service Portfolio Management
Financial Management
Business Relationship Management
Topics covered:
Four Ps of Service Design
Service Design Package
Five Aspects of Service Design
Planning for Availability, Capacity, Continuity, Security
managing suppliers and agreements
design to measure IT services
Topics covered:
Different types of changes
CAB meetings
Remediation planning
Configuration Management System
CMDB
DML
Change Management
Service Asset Configuration Management
Release & Deployment
Service Knowledge Management Processes
Topics covered:
Supplier management
monitoring & measuring operational activities
different types of Events
meaning of Incidents
how are Problem different from Incidents
Incident model
problem model
different types of Events and their meaning
Request Fulfilment model
different types of Service Desk
Roles of Technical & Application Management
Topics covered:
Vision to Measurement
Critical Success Factors
Key Performance Indicators
Deming's Plan, Do, Check & Act
CSI model
Seven-Step Improvement Process
Features
Instructor-led live sessions:
Online sessions and classes conducted by expert faculty in networking and systems administration.
Assessments:
Regular assessments followed by a quiz to assess your learning and understanding.
Assignments:
Each class will be followed by practical training sessions for a better hands-on experience.
Lifetime access:
Students will get lifetime access to all the course materials where presentations, quizzes, installation guides, and class recordings are available.
24/7 expert support:
We provide 24/7 support to all the students, thereby resolving technical queries.
Certification:
: Once you complete your final project, you will receive the ITIL Foundation training course from Cert Ocean.
Frequently Asked Questions (FAQs):
Candidates will never miss lectures in CERTOCEAN's ITIL Foundation certification training as they have the option to either view the recorded session or to attend the next live batch.
