ITIL Foundation certification training



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Project Management

Course Curriculum

Learning Objective: In this module, you will learn how to define the concept of a service, understand its implications, and explain the concepts of service management as a practice. You will also be taught about reinforcement experience along with hands-on experience.

Topics covered:
Why ITIL® is the Best Practice
Its Processes
Its Functions
definition of IT Service Management
Everything you need to know about service and how it brings value to customers
different type of customers and service providers
different stakeholders

Learning Objective: In this module, you will learn how to visualize the provide direction to the lifecycle stages to carry forth the necessary guidelines and procedures in delivering the IT services.

Topics covered:
Risks, Budget
strategic Assets
Utility & Warranty
Characteristics of value,
The purpose, objectives, scope of the service, financial, and business relationship management
Service Portfolio Management
Financial Management
Business Relationship Management
Learning Objective: In this module, you will learn how to deliver the service required by the strategy. Moreover, you will be taught about the Service Design Package, its preparation, and how it is passed on the service transition for execution purposes.

Topics covered:
Four Ps of Service Design
Service Design Package
Five Aspects of Service Design
Planning for Availability, Capacity, Continuity, Security
managing suppliers and agreements
design to measure IT services
Learning Objective: In this module, you will learn how to build, test, and deploy the changes in the production, control IT assets, and then use this data, information, and knowledge to make smarter and better business decisions.

Topics covered:
Different types of changes
CAB meetings
Remediation planning
Configuration Management System
Change Management
Service Asset Configuration Management
Release & Deployment
Service Knowledge Management Processes

Learning Objective: In this module, you will learn about the daily IT service operations. This section covers all the functions and activities related to the different parameters in service level management. It also includes a phase to improve the services and keep them effective and efficient at all times. You will learn how to strategize and design the various transition phases.

Topics covered:
Supplier management
monitoring & measuring operational activities
different types of Events
meaning of Incidents
how are Problem different from Incidents
Incident model
problem model
different types of Events and their meaning
Request Fulfilment model
different types of Service Desk
Roles of Technical & Application Management
Learning Objective: In this module, you will study how to make changes in the suit with changing business needs. It also teaches you how to continually monitor and measure services against service level management. It suggests improvements to the service to make them more cost-effective and efficient.

Topics covered:
Vision to Measurement
Critical Success Factors
Key Performance Indicators
Deming's Plan, Do, Check & Act
CSI model
Seven-Step Improvement Process
You need a system with good internet connectivity. In case of any doubt, 24*7 support line with assist with all your queries and questions.
For all the projects, you can use the lab environment created for the ITIL v4 certification.
There are no prerequisites for this ITIL service transition certification and anyone can take up this course.


Frequently Asked Questions (FAQs):

Candidates will never miss lectures in CERTOCEAN's ITIL Foundation certification training as they have the option to either view the recorded session or to attend the next live batch.

Our team is with each student 24/7. They need not worry about anything. Just ask your queries about the ITIL certification and we will make sure that it gets solved as soon as possible.
We hope that till now you have seen any of our study clips. And we think that's all because you need not look further as we are good at keeping promises. We promise to enhance your growth in the automation field using the ITIL v4 certification.
Only instructors who are experts in the domain and possess more than 10 years of experience are selected to teach after a stringent and tedious process. After shortlisting, all the instructors undergo a 3 months long training program.
Most of the CertOcean’s learners have reported a hike in their salary and position post the completion of the ITIL v4 certification. This training is well-recognized in the IT industry and indulges in both practical and theoretical learning.
We provide support to all the learners even if they have completed their course training way before. Once you have registered with us, we will take care of all your educational needs and demands, resolving all your functional and technical queries.
CertOcean's ITIL v4 certification course will assist you throughout the course and help you master the concepts and practical implementation of technology for the course duration.

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